Michael Fazio

Concierge Confidential: The Gloves Come Off—and the Secrets Come Out! Tales from the Man Who Serves Millionaires, Moguls, and Madmen (2011)

It was a great read, with lots of life lessons on how to really win people over and build relationships by focusing on servicing them. This might sound weird, but it applies to all personal and professional relationships. If you commit to providing excellent service (which the author referred to ...